Returns & Exchange Policy

Return policy: We accept returns within 7 calendar days of receipt of the product(s).

Please ensure that the products are in their original condition and packaging. Item(s) showing signs of usage will not be eligible for returns or exchange. We reserve the right to inspect the product(s) before processing returns or exchange. For eligible orders, reverse pickup from the shipping address will be free of cost.

Refund will be issued as Store Credit only.

We do not offer returns on made-to-order products. In such cases, we offer exchange in case of manufacturing defect only. All curtains and custom products are made-to-order. 

Exchange details: 1st exchange for size-related issue in women’s clothing & kid’s clothing within 7 days of receipt of the product is free. Exchange can be done for the same item in different size. Every subsequent exchange will attract a shipping fee of Rs. 199 per instance. We no not offer exchange on made-to order products.

Cancellation: You can cancel an order anytime within 12 hours of the order being placed.

For any further queries or information, please whatsapp / call us on +91 9313362755 or contact@houseofekam.com.