How do I know that my Order has been confirmed?
Once you have completed the payment, you will be navigated to the “Thank You” page on our website where you will be provided the order confirmation details. You will also receive an e-mail confirmation on your registered e-mail id.
What are the Shipping charges?
We offer free shipping on all orders with value above Rs. 1,000. Shipping charges of Rs. 99 will be applicable on orders with value less than Rs. 1,000.
What mode of payment do you accept?
We accept all major debit cards, credit cards, UPI, net banking and mobile wallet options at checkout. We also accept cash on delivery for eligible orders.
Are taxes included in the product price?
All our prices our inclusive of GST.
Is it safe to use my Credit / Debit card on the website?
Your online transaction on houseofekam.com is secure with the highest levels of transaction security currently available on the Internet. We use 256-bit SSL encryption technology to protect your card information while securely transmitting it to the respective banks for payment processing.
All credit card and debit card payments on houseofekam.com are processed through secure and trusted payment gateways managed by leading banks. Banks now use the 3D Secure password service for online transactions, providing an additional layer of security through identity verification.
Do you offer international shipping?
We offer International Shipping through our other website houseofekamworld.com or you can reach out to us at contact@houseofekam.com.
After I place my order, when does my purchase get shipped?
We endeavour to dispatch orders* within 2 working days to all pin codes supported by our logistics partners. Please note Saturday, Sunday and Public Holidays are not counted as working days.
For faster delivery, please get in touch with us on whatsapp or call us on +91 9313362755.
* Note: Made-to-order or made-to-measure products (Curtains, women’s clothing, kid’s clothing, cushions, etc.) will be shipped within 7 – 10 working days. Rugs (Made-to-order) will be shipped in 30-45 working days.
How long before I receive my order?
After the order is shipped, it will be received within 5-7 days. For faster delivery, please get in touch with us on Whatsapp or call us on +91 9313362755.
How can I check where is my shipment?
You will receive a whatsapp and e-mail with tracking details once the order is shipped. You can also track your order through your account section on our website. You can also write to us at contact@houseofekam.com or whatsapp us at +91 9313362755 for status.
Can I return or exchange my purchase?
We accept returns* within 7 calendar days of receipt of the product(s). Please whatsapp or email us at +91 93133 62755 or contact@houseofekam.com.
Please ensure that the products are in their original condition and packaging. Item(s) showing signs of usage will not be eligible for returns or exchange. We reserve the right to inspect the product(s) before processing returns or exchange. For eligible orders, reverse pickup from the shipping address will be free of cost.
* We do not accept returns of orders / products purchased with any discount or during a sale. Refund will be issued as Store Credit only.
We offer exchange only for size-related issued in women’s clothing & kid’s clothing within 7 days of receipt of the product. First exchange of a product(s) is free of cost. Every subsequent exchange will attract a shipping fee of Rs. 199 per instance.
Manufacturing Defect: Intimation of manufacturing defect in an order should be done within 2 calendar days of receipt of the product with photograph. Please get in touch with us on whatsapp or call us on +91 9313362755. We will review the case and offer appropriate resolution.
Can I cancel my order?
You can cancel an order within 12 hours of the order being placed. Please get in touch with us on whatsapp or call us on +91 9313362755.
When will the refund from a cancellation reflect in my account?
After cancellation and initiation of refund through our banking / payment gateway partners, the monies will reflect within 10-15 days in your account.
Anything else?
Please feel free to reach us at contact@houseofekam.com or call / whatsapp us at +91 9313362755.
